Mar 17, 2022

Going to the Gemba is part of Leader Standard Work. Leaders at CCHMC can and should go to where their teams are working, to see the work, understand the work, ask questions about the work, and learn from those who do the work.

Mar 17, 2022

Our clinical teams often huddle up before a shift to discuss the day’s work. Our non-clinical teams can and should do the same thing. Maybe it’s once at the beginning of the week, maybe it’s in the middle of the week. Maybe it should be both.

Mar 17, 2022

Hamburgers and rocket ships to the stars. Another Tuesday night at my house? Well, yes, but it’s also an oh-so-clever way to showcase the idea of Leader Standard Work.

Mar 17, 2022

A background check on Alison Brown. She is a manager in our Access Services department. Here is how she got there.

Mar 17, 2022

This manager moment episode is chock full of moments with a great manager - Allison Brown. She started at CCHMC in an entry-level position in Access Services. Now she uses her life story and knowledge and unbeatable enthusiasm (Take that, COVID!)